Home Health

Our Home Health calls allow you to connect with your patients during key intervals to ensure successful admissions and ongoing quality and satisfaction. WeCare Connect™ collects real-time valuable patient feedback that has a direct impact on ongoing satisfaction, patient wellness and recovery. We contact your home health patients and ask them questions related to their admission experience, medications, pain management, interactions with staff and overall agency satisfaction.

Regular touchpoints are recommended at these key timeframes:

1 WEEK after admission
2 WEEKS after admission
1 WEEK after recert admission
1 WEEK after discharge
45 DAYS after discharge

Through these consistent touch points, WeCare Connect™ also provides you with real-time notification emails of any potential issues. This allows you to intervene directly and promptly with the patient to address any issues that would lead to undesirable or unsatisfactory patient feedback or referral concerns. You are also able to enter and track resolutions to these notifications ensuring all issues are appropriately addressed in a timely manner.

All the information collected on these calls is captured in our proprietary database. By accessing your real-time data with our dynamic reporting engine, you can improve the success of your patient admissions and ongoing care, intervene to reduce preventable hospitalizations, track and resolve issues, and identify areas needing improvement.

Our solution addresses these common problems:

•Being unaware of re-hospitalizations and needs for additional services
•Being unaware of issues with medications and pain control
•Being unaware of patient issues that lead to unsatisfactory patient feedback and poor survey results
•Being unaware of conflicts between patients and staff

Schedule your personal 15-minute webinar.