Our Hospice calls allow you to connect with your patient's family during key intervals to ensure successful admissions, quality care and overall satisfaction. WeCare Connect™ collects real-time valuable feedback by contacting the family of your hospice patients and asking them questions related to their admission and care experience, medication and pain management, end of life concerns, interactions with staff and grief support needs.

Regular touchpoints are recommended at these key timeframes:

2 DAYS after admission
EVERY 4 WEEKS until discharge
30 DAYS from discharge
4 MONTH bereavement
10 MONTH bereavement

Through these consistent touch points, WeCare Connect™ also provides you with real-time notification emails of any potential issues. This allows you to intervene directly and promptly with the patient's family to address any issues that would lead to undesirable or unsatisfactory feedback or reimbursement and referral concerns. You are also able to enter and track resolutions to these notifications ensuring all issues are appropriately addressed in a timely manner.

All the information collected on these calls is captured in our proprietary database. By accessing your real-time data with our dynamic reporting engine, you can improve the success of your patient admissions and end of life care, intervene to increase satisfaction and reduce preventable hospitalizations, track and resolve issues, and identify areas needing improvement.

Our solution addresses these common problems:

• Being unaware of issues with medications and pain control
• Being unaware of patient/family issues that lead to unsatisfactory feedback and poor survey results
• Being unaware of conflicts between patients/families and staff
• Being unaware of grief support needs and effectiveness of services

Schedule your personal 15-minute webinar.