Private Duty

Our Private Duty calls allow you to ensure successful admission of new clients and ongoing client satisfaction. The data collected will also help you identify opportunities for increased services and monitor caregiver performance and quality.

WeCare Connect™ contacts your clients and ask them questions related to their admission, on-going service experience, caregiver satisfaction, and need for additional/different services at these key milestones:

2 WEEKS from admission
45 DAYS from admission
EVERY 90 DAYS ongoing

While conducting these touchpoints, WeCare Connect™ provides you with real-time notification emails of any potential issues. This allows you to intervene directly and promptly with a client to address any issues and prevent possible termination of service. You are also able to enter and track resolutions to these issues ensuring everything is appropriately addressed in a timely manner.

All the information collected on these calls is captured in our proprietary cloud software. By accessing your real-time data with our dynamic reporting engine, you can improve the quality of your service, intervene to reduce preventable client turnover, track and resolve issues, increase service hours, and identify areas in need of improvement.

Our solution addresses these common problems:

• Having insufficient and consistent contact and feedback with clients
• Unaware client is interested in or needs additional service hours
• Not having the peace of mind knowing clients are happy and plan on staying on service
• Being unaware of individual caregiver or client issues that may lead to service termination
• Being unaware of the leading causes of your client turnover

Schedule your personal 15-minute webinar today!